This is the content I had planned on delivering to the Third Graders at Atha Rd Elementary yesterday. Instead I asked a lot of questions and let them ask a ton of questions. Some of their questions gave me ideas for a new blog or two. Sit back and enjoy my now modified for more adult reading (not THAT! This IS a family blog you know!)
Each and every day changes so much, there is no ‘normal’ day!
I usually start out my day by checking my emails. (Actually, I check them all day long – especially when I have someone traveling. Every time that DING happens, I grab a quick look at my phone.)
My ‘normal’ email load in the mornings are supplier emails. Suppliers are who I book trips through. They could be Disney, Universal, Cruise lines, or any other Touring Office (TO)
These are generally ‘sales’ or advertisements; letting me know about what their new promotion is, or telling me about a new training or FAM coming up. (FAM is a familiarization trip. Much easier to say FAM!) Training and FAMs are how I stay informed and educated on all the various destinations. Important tools in my knowledge toolbox.
Occasionally I have a client question or a quote request. These I answer first. Then after reading the supplier emails I file them based on the supplier that sent it. So an email from Disney would go into the Disney file, while an email from FunJet about a sale on Disney would go into FunJet.
The next thing I tackle is my calendar. I use a CRM (Customer Resource Manager) to keep track of all my clients. My daily workflow depends on where my clients are in the long process. This process goes something like this:
This has been a very busy week for us at JMorris Travel! Lots of trips booked for lots of families, as well as a few more trips that are in the planning stages.
We are also getting ready to take part in a Travel and Tourism block of study at one of the local elementary schools. I will be having short 15 minutes sessions with several classes of third grade students.
Of everything I have ever done in my life, this one scares me the most! I’ve been a Cub Scout leader, a Brownie leader, and have been the mom of a third grader FIVE times… but this terrifies me! I’m talking on a day in the life of a travel agent. Next week you will have the opportunity to read the notes of what I am planning on saying. But for now I am still in the write and re-write stage!
Speaking of writing, I know it seems like most of my blog posts are sort of random. But I usually do have a plan in mind, unfortunately that plan may fall to the wayside when I have something I want to say. This is one of those times. I had planned on writing about the wonderful fact that Disney has released the 2018 Cruise offerings and how one of the Adventures by Disney trips is a cruise through the land of Beauty and the Beast aboard one of the Ama Waterways partnered sailings. But I am thinking this may have to wait a bit. Consider this a tease!
Most of the content is written by people at JMorris Travel. Every once in a while we will have a guest blogger, usually it is part of our 'family'.Always with a nod to Family Travel!